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Thank you for visiting Central Pacific Bank's website.

COVID-19 Relief Programs for
Customers and Business Owners

CPB has several relief programs to help customers and business owners that may need assistance get through these challenging times.

CLICK FOR PPP FORGIVENESS INFORMATION

CLICK FOR BUSINESS BANKING

CLICK FOR STAYING ALERT & INFORMED WITH COVID-19

CUSTOMER BANKING PROGRAMS AND TIPS

  • Economic Impact Payments - money is on the way
    The majority of eligible Americans should expect to receive their economic impact payment by April 24. The IRS launched “Get My Payment” a tracking tool you can use to find out when you’ll receive your stimulus funds. This payment is automatic for most taxpayers who have filed returns in 2018 and 2019, and for most seniors and retirees. If you did not file taxes, see the “non-filers” section to apply for your payment.

    For information about payment eligibility, payment amounts and more, visit the IRS Economic Impact Payment Information Center.

  • Employment Disruption Loan
    Hawaii residents whose employment status has been interrupted may be eligible for our low interest rate, unsecured personal loan from $1,000 to $8,000 with terms of 12 or 24 months.

    To apply, call us at 808-544-0500.

  • Consumer Loan Deferral
    If you are struggling with payments on your Term Loan or Revolving Line of Credit, you may qualify for our 3-month deferral. 

    To request a deferral, PLEASE APPLY HERE.

  • Residential Mortgage Payment Deferral
    If you need relief from your residential mortgage payments, our partner, Dovenmuehle (DMI), will work with you on a program.

    To request a mortgage payment deferral, call Dovenmuehle (DMI) at 800-669-4268 or visit their loan solution center to register and submit a request - [email protected] 

  • Credit Card support
    If you are concerned about your credit card payments, contact Cardmember Service by phone at 800-558-3424. Each cardholder has a unique situation and a representative will work with you on a solution.

    You are encouraged to manage your account online or via mobile app.

If you have questions regarding our programs to assist customers dealing with the impact of COVID-19, contact us at [email protected]


BUSINESS BANKING PROGRAMS AND TIPS

 

RELIEF PROGRAMS

  • Paycheck Protection Program (PPP)
    The Paycheck Protection Program (PPP) was created to provide rapid funding to small businesses in the form of a forgivable loan. 

    All loans have the same terms regardless of which lender chosen:

This communication is as of June 7, 2020 and is intended to assist PPP applicants/borrowers in understanding and complying with the Paycheck Protection Program (“PPP”) laws, regulations, requirements and rules (collectively “PPP Rules”).  This is only a general description/summary of the matters covered herein. PPP applicants/borrowers should consult the PPP Rules for the complete coverage.  Central Pacific Bank (“CPB”) is not rendering any legal, tax, accounting, business or other advice to PPP applicants/borrowers in connection with the PPP which is a federal government program and subject at all times to the PPP Rules as they may be changed, amended or supplemented at any time by the federal government.  PPP applicants/borrowers are strongly encouraged to seek the advice of legal, tax, accounting, and other professional advisors respecting the PPP.  PPP applicants/borrowers are solely responsible for determining their eligibility for the PPP and compliance with all PPP Rules, and shall not rely on CPB or any employee or representative of CPB respecting the PPP Rules or any interpretation or application thereof. CPB has no obligation or responsibility to update this communication as additional PPP Rules are issued or if any PPP Rules are changed, amended or clarified.  PPP applicants/borrowers must monitor the government’s PPP websites at https://home.treasury.gov/policy-issues/cares/assistance-for-small-businesses and https://www.sba.gov/funding-programs/loans/coronavirus-relief-options/paycheck-protection-program for any updates to the PPP Rules.

  • SBA DISASTER LSBA Guidance & Loan Resources
    The Small Business Administration (SBA) has various loan programs and resources to help small businesses. View them here.
  • SBA Economic Injury Disaster Loan (EIDL) Assistance Program
    Small businesses suffering financial losses from the impact of COVID-19 can file for low-interest working capital loans of up to $2 million. Various documents will need to be provided with the loan application. The list of what is required as well as additional information, can be found in this March 20 press release from Governor Ige.
  • Business Credit Card support
    If you are concerned about your business credit card payments, contact Cardmember Service by phone at 866-552-8855. Each cardholder has a unique situation and a representative will work with you on a solution.

    You are encouraged to manage your account online or via mobile app.

BUSINESS SURVIVAL TIPS

  • Financial Concerns
    Contact your trusted Central Pacific Bank Business Officer, Branch Manager and/or Financial Planner to discuss your current situation and financial concerns.
  • Banking Signatories, Online Authorities and Entitlements
    Review your current banking signatories and online authorities and entitlements to ensure banking transactions will not be disrupted.

RESOURCES

If you have questions regarding our programs to assist customers dealing with the impact of COVID-19, contact us at [email protected]

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