Welcome to our customer newsletter.
We hope this note finds you safe and healthy.
If you need up-to-date COVID-19 information, visit cpb.bank/COVID-19
If you need banking solutions for your personal or business finances, we encourage you to contact us.
Branches reopening. Our Kapaa Branch on Kauai and Wailuku Branch on Maui reopen on Monday, July 27. To keep you and our employees safe, we will continue practicing the below precautions.
- Kupuna Hour - The first hour of weekday branch operations is dedicated to kupuna age 60+ and those most at risk for COVID-19, including their caregivers/family members.
- Customers in Branch - To limit the number of customers in our teller queue, you will be invited into the branch as customers complete their banking.
- Physical Distancing - Once inside, stand 6 feet behind the customer ahead of you.
- Face Masks - We require face masks be worn inside all branches for anyone over age 5. When conducting a transaction, you may be asked to lower your mask for identification and security purposes.
New branch hours. Beginning Saturday, August 1, our Kailua Branch on Oahu and Kapaa Branch on Kauai will have new operational hours. They are:
Monday to Thursday 8:30 a.m. to 4:00 p.m.
Friday 8:30 a.m. to 6:00 p.m.
Saturday 9:00 a.m. to 1:00 p.m.
Let’s help Keep Hawaii Cooking
It’s week 6 of the latest #KeepHawaiiCooking initiative, Hungry to Help, and CPB Foundation has gifted $600 to 12 lucky winners to support our local restaurants.
The effort is still going strong and you could be our next winner. Entering is easy! Follow @KeepHawaiiCooking on Instagram and tag 3 friends on the current Hungry to Help post. Each week, we’ll randomly select 2 winners to receive a $50 gift card to the participating restaurant. Friend us on Facebook and Twitter to learn about our partner restaurants and find out who will be featured next.
Updates to Paycheck Protection Program Loan Forgiveness
Urge the Senate to simplify PPP forgiveness guidelines for loans $150,000 and under. Central Pacific Bank, along with other financial institutions and their customers across the country, are urging senators to support legislation which will streamline the forgiveness process for most borrowers who received PPP loans. We welcome your help in getting this bill passed; take action here.
Be extra vigilant of fraud due to SBA release of PPP loan data. In an effort of transparency, the SBA, in consultation with the Treasury Department, released a spreadsheet of data that included information about PPP loan level, names of business recipients, their associated addresses and lending partner.
If you receive suspicious communication regarding your PPP loan and are unsure of how to proceed, contact us immediately at [email protected] or 808-544-6865.
Our PPP clients should expect to receive separate communication from us regarding the opening of the PPP loan forgiveness portal and webinar information to help with the application process.
Hawaii historians seek photos, stories documenting your COVID-19 experience
Although we are living through the COVID-19 pandemic together, we are all experiencing and managing its powerful effects in different ways. Parents may struggle with safely sending kids back to school. High school seniors missed celebrating prom. Some residents lost jobs. And new residents may have experienced their first toilet paper supply shortage.
Everyone has a story and Hawaii historians want to know: what has the pandemic been like for you? The Hawaii State Archives is proactively documenting stories now rather than waiting till the infection has passed. They seek donations of digital photos, video stories and other memorabilia that document the impact of the pandemic on your daily life and ways that you have reached out to friends, neighbors and ohana to help them in these trying times.
Your stories are important. To share, visit the Hawaii COVID-19 Community Archives website.
If you have questions or concerns regarding your accounts, contact us directly.