Staying Alert & Informed | COVID-19

Central Pacific Bank is closely monitoring the Coronavirus (COVID-19) pandemic and will update this page with the latest news and information.

COVID-19 Alert (as of July 10, 2020):

• In accordance with CPB’s COVID-19 response policy, we are alerting the public that a CPB employee tested positive for COVID-19 infection on July 9.
• This employee was working in the back office at our branch at 220 South King Street and did not interact directly with customers.
• The infected employee has been in quarantine since Monday, July 6.  All employees working at that location have been in quarantine since Friday, July 10.  They are being tested and will not return to work until they are cleared by medical professionals.
• We already had preventative measures in place including masks, plexiglass shields, social distancing, and enhanced cleaning.
• We have taken additional measures including temporarily closing the branch and a deep cleaning by a firm that specializes in virus eradication.
• We expect the branch to re-open today at 12 noon.

Business Banking Updates

BRANCH OPERATION UPDATES

• Some branches are temporarily closed, such as our in-store locations that have limited floor space making it a challenge to operate with social distancing in mind. We have many other fully operational branches maintaining regular hours and committed to serving you. Branch locations and hours.
• Kupuna Hour, a protected time for seniors and those most at risk for COVID-19 to do their banking, is available during the first hour of each day, Monday to Friday. Hours vary by location.
• Remember, when visiting a branch: 
  

  
  Limited Customers - We are limiting the number of customers in the teller queue so you will be invited in as customers ahead of you complete their banking.
  
  Social Distancing - Maintain a minimum 6’ or 2-arms’ length distance from others at all times.
  
  Use of Masks - The CDC recommends wearing a mask whenever you leave home as a measure to contain the wearer’s respiratory droplets and help protect others. Masks should be worn regardless of whether individuals have a fever or symptoms of COVID-19 due to evidence that asymptomatic people with COVID-19 can spread the disease. The State’s emergency order requires the use of masks in public with some exceptions (masks are not required in banks or at ATMs and for those with pre-existing health conditions that may prevent them from wearing a face covering). Before conducting your transaction, you must lower or remove your mask until we are able to properly identify you. All branches are compliant with each county’s rules and regulations. In addition, CPB’s Oahu branches are following the mask wearing policy based on Mayor Kirk Caldwell’s amendment to the COVID-19 Emergency Order (click here for the amendment).  

• Holiday Hours: Please see complete listing of our 2020 Holiday Schedule.

IMPROVEMENTS to quickly and conveniently access your funds.

• Debit Card – Raised spending cap limits to $10,000 should you need to use your debit card to access more of your funds
• Mobile Deposit – Increased mobile deposit limits to $10,000 daily and $30,000 monthly

Temporary suspension of fees ending as Hawaii heads toward reopening

In March, CPB temporarily suspended several fees so you would have swift access to your money during the state’s COVID-19 shelter in place orders. As state and local restrictions begin to ease, and Hawaii and the Nation takes steps toward reopening, beginning July 1, 2020 the following fees will be reinstated:

• CD early withdrawal penalty for terms 7 days and above
• Non-CPB ATM transaction fees
• Surcharge fee for non-CPB customer transactions on our ATMs
• Plus Package monthly service fee

The increased transaction limits for debit card and mobile deposit will remain in place until further notice.

SERVICES to ensure easy, uninterrupted access to your accounts.

• Enroll in Online and Mobile Banking
• Use ATMs to get cash and make deposits
• Enroll in Direct Deposit with your employer (PDF download)
• Use your Debit Card instead of cash

PROGRAMS to help those who may need assistance get through these challenging times

• Customer relief programs
• Business Banking relief programs and tips

CONTACT US

If you have any concerns or questions related to COVID19, call us at 808-544-0500 or email us at [email protected]

RESOURCES

• Centers for Disease Control and Prevention
• State of Hawaii, Department of Health
• U.S. State Department Travel Advisories
• Hawaii Tourism Authority
• COVID-19 eNews Update – July 2, 2020

BUSINESS BANKING

As the COVID-19 pandemic evolves, we encourage you to reach out to your Business relationship manager to discuss plans and options to help stabilize your business.

RELIEF PROGRAMS are available to help those who may need assistance get through these challenging times

• Business Banking relief programs and tips
• Small Business Administration (SBA) Small Business Guidance & Loan Resources
• Paycheck Protection Program (PPP)

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