Staying Alert & Informed | COVID-19
Central Pacific Bank is closely monitoring the Coronavirus (COVID-19) pandemic and will update this page with the latest news and information.
Business Banking Updates
BRANCH OPERATION UPDATES
If you are feeling ill or have traveled outside of Hawaii in the past 14 days, please use our alternate banking options.
Please be advised that the first hour of weekday branch operations will be dedicated to serving customers age 60+ and those at risk, including their caregivers/family members. All other customers are welcome one hour after our scheduled opening time.
LIMITED CUSTOMERS IN TELLER LINES
For your health and safety, we are limiting the number of customers in our teller queue. You will be invited in as customers ahead of you complete their banking.
PROTECTIVE FACE MASKS
With the health and safety of our customers and employees being top of mind, we require face masks to be worn inside all branches for any person(s) over age 5. When conducting a transaction, you may be asked to remove your mask for identification and security purposes. If you have a medical condition or disability that prevents you from wearing a mask, a face shield may be worn as an alternative. Please inform our team upon entry to the branch.
Once inside, please stand 6 feet behind the customer ahead of you.
ALTERNATE BANKING OPTIONS
Save yourself a trip to the branch with these convenient services:
✓ ONLINE BANKING
✓ ATM & MOBILE DEPOSITS
✓ AUTOMATIC BILL PAY
✓ BANK BY MAIL
We appreciate your patience & understanding.
IMPROVEMENTS to quickly and conveniently access your funds.
- Debit Card – Raised spending cap limits to $10,000 should you need to use your debit card to access more of your funds
- Mobile Deposit – Increased mobile deposit limits to $10,000 daily and $30,000 monthly
Temporary suspension of fees ending as Hawaii heads toward reopening
In March, CPB temporarily suspended several fees so you would have swift access to your money during the state’s COVID-19 shelter in place orders. As state and local restrictions begin to ease, and Hawaii and the Nation takes steps toward reopening, beginning July 1, 2020 the following fees will be reinstated:
- CD early withdrawal penalty for terms 7 days and above
- Non-CPB ATM transaction fees
- Surcharge fee for non-CPB customer transactions on our ATMs
- Plus Package monthly service fee
The increased transaction limits for debit card and mobile deposit will remain in place until further notice.
SERVICES to ensure easy, uninterrupted access to your accounts.
PROGRAMS to help those who may need assistance get through these challenging times
If you have any concerns or questions related to COVID19, call us at 808-544-0500 or email us at [email protected]
As the COVID-19 pandemic evolves, we encourage you to reach out to your Business relationship manager to discuss plans and options to help stabilize your business.
RELIEF PROGRAMS are available to help those who may need assistance get through these challenging times
Having trouble viewing this video? Click here