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Customer Service


Mon-Fri: 8:00am - 6:00pm, Sat & Sun: 9:00am - 1:00pm

ONLINE CHAT - Mon-Fri: 8:00am - 5:00pm


Take advantage of our free automated telephone banking service.

Oahu: 808-522-2222

Toll-Free: 1-800-326-3134

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Important Information

For persons who are deaf, hard of hearing, or have speech disabilities, Central Pacific Bank provides:

  • Acceptance of telecommunication relay service calls; and
  • TTY/TDD connectivity through the Central Pacific Bank Customer Service Center: 1-808-532-4920.

For more information about Accessibility please visit https://www.cpb.bank/accessibility

Mon-Fri 8:30am to 5:00pm

P.O. Box 3590
Honolulu, Hawaii 96811

Loan Payment Address
Central Pacific Bank
Payment Processing
P.O. Box 135010
Honolulu, Hawaii 96801

Loan Payoff Address
Central Pacific Bank
Loan Servicing Dept.
P.O. Box 3590
Honolulu, Hawaii 96811

Loan Overnight Payment Address
Central Pacific Bank
Loan Servicing Dept.
222 North School Street
4th Floor
Honolulu, Hawaii 96817
*Deliveries By Courier Service Only

220 South King Street
Honolulu, HI 96813

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Mortgage Loan Payment Address
Central Pacific Bank
P.O. Box 7168
Pasadena, CA 91109-7168

Mortgage Loan Payoff / Loan Overnight Payment Address
Central Pacific Bank
1 Corporate Drive,
Suite 360
Lake Zurich, IL
60047- 8945


As Hawaii’s premier commercial real estate lender, developers and investors know Central Pacific Bank has the people, the resources and the industry experience to see any project through to success.

Hawaii – Honolulu Office
220 S. King Street, Suite 2000
Honolulu, HI 96813

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* Required Information

This contact form is for general inquiries only.  Do not include sensitive information such as your Social Security Number, account or card numbers. This form is NOT to be used to request your Online Banking password or security question resets. For specific questions regarding your account, use the Message Center while logged into your Online Banking account or call our Customer Service Center at 808-544-0500 or Toll Free 800-342-8422.

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