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Privacy Policy & Security

Your Privacy always comes first. Learn about how we use and protect your information and steps you can take to help protect yourself.

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PRIVACY

Consumer Privacy Notice

What Does Central Pacific Bank Do With Your Personal Information?

Online Privacy Policy

Specifically applies to CPB’s online use and disclosure of information collected from visitors during the use of our websites.

California Privacy Policy

Our California Privacy Policy applies only to California residents.

SECURITY

Security and Fraud Prevention

How to protect yourself from fraud and identity theft.

Prevalent Social Engineering Scam

Consumers are receiving text messages from fraudsters alerting the consumer about a suspicious financial transaction. Upon receiving a response text declining the transaction from the consumer, the fraudster calls the consumer, pretending to be the fraud department of the financial institution. The fraudster gains access to the consumer’s online banking account by requesting the username and password, which is then used to reset the password, and the fraudster . Upon gaining access to the online account, the fraudster proceeds to transfer, withdraw and steal the consumers’ funds in the account.

Consumers should protect their bank accounts by following these tips and best practices: 

  • Your financial institution will never call you to request information you received via text (SMS) or pressure you to reset your online banking log in password.
  • Don’t trust caller ID; Caller ID may be modified to show your financial institution’s name.
  • Don’t provide your online banking log in credentials, username, password, account number or personal information by email or text or phone call. Using their published phone number, reach out to your financial institution to confirm that the request is legitimate.
  • Don’t give information over the phone if you receive a call stating that a transaction is canceled, even if the caller claims to be from your financial institution. Once again, contact your financial institution using a published phone number to inquire about the transaction.
  • Don’t click on links in unsolicited emails or texts.
  • Don’t give an unsolicited caller remote access to your computer.
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