English
Fraud
Fraud
If a Call Feels Fishy, It’s a Scam.
Scammers have become very sophisticated. They may even “spoof” our number so that CPB comes up on your Caller ID. If something feels suspicious, hang up and call us directly using a trusted number.
What CPB Will Never Do
Stay vigilant to protect yourself from impersonation scams and spoofed phone calls. Scammers may make it appear that CPB is calling you by spoofing our phone number or posing as bank employees.
Remember CPB will also never:
- Ask for your password or one-time passcode
- Ask you to “verify” sensitive account information over an unsolicited call, text, or email
- Pressure you to act immediately or move money to “protect” your account
- Send unsolicited links via text, email, or social media
The best thing to do is to hang up immediately and call us directly at (808) 544-0500. We can confirm whether it was a legitimate call from us or a scam.
How to Protect Yourself
Here are a few simple ways to stay secure:
- Use strong and unique passwords
- Don’t click on links from unknown sources
- Avoid sharing personal or account details over phone, text, or email
- Monitor your accounts regularly using CPB Online or Mobile Banking
- Keep your contact info up to date so we can reach you if needed
Common Scam Types
Fraud comes in many forms. Here are a few common scams we’re seeing – click to learn more:
Impersonation Scams
-
Scammers may pose as CPB employees or other trusted contacts to get your personal or account information.
Spoofing Attacks
-
Fraudsters can disguise phone numbers or emails to look like they’re from CPB – even though they’re not.
Investment Scams
- Bad actors may offer fake investment opportunities or use fear during market volatility to gain your trust.
Tip
If something doesn’t feel right, don’t respond. Call us directly at (808) 544-0500.
How to Report Fraud
If something feels off – whether you were scammed or just unsure – here’s what to do:
- Call CPB right away at (808) 544-0500. We’ll help you secure your accounts and walk you through next steps.
- Report to the FTC at reportfraud.ftc.gov. This helps national agencies track patterns and shut down scams.
- If money was lost, file a police report. Your local police department can assist if funds were stolen or identity theft occurred.
- For seniors, you can also call the Elder Fraud Hotline: 1-833 FRAUD-11 (1-833-372-8311)
For additional resources on fraud prevention and identity theft recovery, visit:
- Federal Trade Commission (FTC) – www.ftc.gov/idtheft
- Social Security Administration – www.ssa.gov
- Identity Theft Resource Center – www.idtheftcenter.org
- FBI Internet Crime Complaint Center (IC3) – www.ic3.gov
If You’re a Victim of Identity Theft
If you believe your identity has been stolen, follow these three steps:
Deter
- Never display your Social Security Number on checks
- Shred financial documents before throwing them away
- Monitor your credit reports regularly
Detect
- Watch for missing bills or account statements
- Review account activity often for unauthorized charges
- Use CPB Online or Mobile Banking to track transactions in real time
Defend
- Report any unauthorized activity to your financial institutions immediately
- File a police report if appropriate
- Get your free credit report at AnnualCreditReport.com or call 1-877-322-8228
- Place a fraud alert with one of the major credit bureaus (free for 90 days, renewable):
- Equifax: 1-800-525-6285 | www.equifax.com
- Experian: 1-888-397-3742 | www.experian.com
- TransUnion: 1-800-680-7289 | www.transunion.com
More info at identitytheft.gov or call 1-877-438-4338
Offering expert insights on a variety of topics such as home affordability, small business growth, international economic trends, and digital banking.
