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While CPB does all we can to keep your account and personal information safe and secure, nefarious individuals will always try to find a way to gain access to that information. To help combat cybercrime, we’ve assembled some key things to note that you can do to help keep your information secure.

Stay vigilant to protect yourself and your finances. And remember, CPB will never ask you for confidential account information over the phone, email, or text message.

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Fraud Methods

Fraud comes in many forms, with identity theft being one of the most common. 

Common Fraud Methods

  • Dumpster Diving: Searching through trash for documents with personal info.
  • Skimming: Stealing card numbers with a special device.
  • Phishing: Tricking you into providing information through fake emails or websites.
  • Spoofing: Impersonating legitimate businesses, websites, or email addresses to trick you into revealing personal information.
  • Mail Theft: Stealing mail to find bank statements or checks.

fraud prevention phone

Learn More About Identity Theft

Place a fraud alert on your credit report by contacting one of the major credit bureaus (fraud alerts are free and last 90 days, with the option to renew):

For more tips, visit the FTC's website at identitytheft.gov or call 1-877-438-4338.

Protect Your Devices

  • Don't let others use your computer.
  • Be wary of unsolicited help offers regarding government payments, prizes, or transactions.
  • Verify unknown communications claiming to be from your bank by calling their official number.
  • Use strong antivirus and antispam software to block malicious software and phishing emails.
  • Upgrade aging routers (typically 3 to 5 years) to a more recent model.

Protect Yourself from Fraudsters

Verify suspicious communications claiming to be from CPB by calling our Customer Service Center at (808) 544-0500. If you suspect fraud, contact the bank immediately.

For additional fraud prevention tips, visit the FTC's website: FTC Fraud Prevention (https://www.consumer.ftc.gov/articles/0060-10-things-you-can-do-avoid-fraud).

Avoid Online Criminals

  • Don’t assist in money laundering or act as a money mule.
  • Avoid financial dealings with strangers online or over the phone.
  • Don’t respond to quick money-making offers.
  • Never share your username, password, or personal/financial information.
  • Use unique usernames and passwords for different accounts.
  • Regularly change your passwords.
  • Ignore and delete emails from unknown sources.

Online and Mobile Banking

Manage your CPB debit cards by logging on to Online Banking or downloading the free CPB mobile app from the App Store® or Google Play™ store.

 Card Management:

  • Turn your debit card on and off.
  • Establish transaction controls for dollar amounts, merchant categories, and geographic locations.
  • Receive alerts for card usage, approvals, or when transactions exceed your set limits.
  • Stay informed of potential fraud with alerts on attempted, declined transactions.
  • Get real-time balances for your accounts.