While CPB does all we can to keep your account and personal information safe and secure, nefarious individuals will always try to find a way to gain access to that information. To help combat cybercrime, we’ve assembled some key things to note that you can do to help keep your information secure.
Protect your Personal Identification Number (PIN):
- Never write down your PIN. Memorize it as soon as you get it.
- Do not disclose your PIN to anyone. No one from any financial institution, the police or a merchant should ever ask for your PIN.
- Beware of phishing emails. These are e-mails that appear to be from your bank or online merchant asking for account information. Do not reply to them. Your bank or any other legitimate online merchant will never ask for your PIN or other personal financial information via email.
- At an ATM or PIN pad, enter your PIN discreetly, shielding the keypad with your hand or body.
Spot suspicious activity and protect your account:
- Review your monthly checking account statements to spot any unauthorized purchases. You can also monitor your account activity more frequently with online banking at www.cpb.bank
- You should obtain and review your credit reports for accuracy. Call any of the three credit reporting companies to receive a free annual credit report, or you may visit www.annualcreditreport.com.
- If you spot any unauthorized charges, please contact us immediately at (808) 544-0500 or 1-800-342-8422.
- You should also place a fraud alert with one of the three credit reporting companies listed above and notify them of any suspected fraud or identity theft. If you ask any one of these three credit reporting companies to put a fraud alert on your credit report they must inform the other two companies. A fraud alert can make it harder for an identity thief to open accounts in your name. The alert lasts 90 days but you can renew it.
- Please visit the Federal Trade Commission (“FTC”) site here for steps you can take to protect against identity theft. You should report any incidents of identity theft to the FTC by either calling 1-877-IDTHEFT (1-877-438-4338) toll free, or via www.identitytheft.gov.
- Please remain vigilant over the next twelve to twenty-four months, and promptly report any incidents of suspected identity theft to CPB.
- Do not provide sensitive information to persons to whom you did not initiate contact.
- Do not click on links received in emails or text messages from unknown sources, and do not open or reply to spam emails.
- Have a strong antivirus and antispam software to help you to detect, block, or disable some malicious software and phishing emails.
Online and Mobile Banking
Manage your CPB debit cards by logging on to Online Banking or download the free CPB mobile app from the App Store® or Google PlayTM store.
- Turn your debit card on and off.
- Establish transaction controls for dollar amount limits, merchant categories and geographic locations.
- Receive alerts when your debit card is used, approved or exceeds the transaction controls set by you.
- Stay informed of potential fraud with alerts on attempted, declined transactions.
- Get real-time balances for your accounts.
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