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Online Privacy Policy

Online Privacy Policy

Specifically applies to CPB’s online use and disclosure of information collected from visitors during the use of our websites and mobile site or application (“Site”).

Central Pacific Bank is committed to customer confidentiality and privacy. This online privacy policy specifically applies to CPB’s online use and disclosure of information collected from visitors during the use of our Site for business and informational purposes by the use of online tracking technology, including cookies or action tags. CPB’s Site is operated in and controlled from the United States of America. This online policy should be read together with the "What Does Central Pacific Bank Do with Your Personal Information" Privacy Notice which, among other things, describes how Central Pacific Bank may share personal information gathered from you and how you can opt-out or limit certain types of information sharing.

Effective Date

The Online Policy is effective as of August 7, 2023.

Changes to the Online Policy

This online policy is subject to change at any time to address future developments of Central Pacific Bank, the Site, or changes in the industry. Please review it periodically. We will post the revised online policy on the site and will revise the "Effective Date" section above. Any changes to this online policy will become effective upon the posting of the revised online policy on the websites. Your use of the site following these changes means that you accept the revised policy. If you have any questions or comments about this online policy, please feel free to contact us at [email protected].


In addition to the information in the “What Does Central Pacific Bank Do with Your Personal Information” Privacy Notice, we also collect the following categories of personal information about you:  

Identifiers: your first and last name, gender, age, email address, phone numbers, home or other mailing address, bank account number, credit and debit card number, driver’s license number, passport number;

Your device statistics: internet protocol address, device’s brand, device’s operating system, device’s display, device’s browser, device’s language, and other device characteristics including your choice of settings such as Wi-Fi, Bluetooth;  

Information relating to Internet activity or other electronic network activity: cookie identifiers, tracking pixels, interaction data with Site, interaction data with CPB’s advertisements published on third party sites, the website that referred you to our Site, the search terms you entered into a search engine to reach out Site, clear gifs (web beacons/web bugs), clickstream data;

Geolocation data: Global Positioning System (“GPS”) data, locational information based upon your IP address, Bluetooth location;   

Account activity and information: products or services purchased, obtained or considered, transaction history, payment history, other account activities, and your account information (including log-in credentials, security or access codes).


We collect your nonpublic personal information primarily to carry out the transactions you authorize, to provide the services and products you apply for, and to improve our Site and products and services.  More specifically, we use the nonpublic personal information we collect from you for the following purposes:

  • To originate and maintain your accounts, and to provide other products and services;
  • To process your transactions;
  • To answer your inquiries and provide information relating to our products, services, events, policies, and practices;
  • To improve the performance of our Site and customer services;
  • To develop new products and services;
  • To advertise and market our services and products to you;
  • To personalize marketing and advertising;
  • To perform internal operations and audits, and support the management and general business operations;
  • To protect against and detect illegal and fraudulent activities, and protect the confidentiality or security of your information;
  • To respond to court orders, assist in law enforcement activities, and comply with legal requirements.

We do not disclose your nonpublic personal information to nonaffiliated third parties, except to government agencies as required by law, our selected service providers to carry out everyday business purposes, other financial institutions with whom we have a joint marketing agreement, or any third parties at the direction or with the consent of you.    

Contact Us Forms and Online Entry Forms

We collect various types of personal information from visitors to the Site through Contact Us forms, online messaging box, and online entry forms through which Site visitors enter promotions/campaigns/giveaways/contests sponsored by CPB. Information collected in these forms include your name, email address, home or mailing address and telephone number. This information is used to contact you based upon the issue/comment submitted or upon an award is issued.

Web-based Cookies, Web logs and other technologies

We employ third party software, Google Analytics, to evaluate and track the performance of the website by using web-based cookies and tracking pixels. These cookies and tracking pixels contain an ID number which allows us collect aggregate information to measure the number of visitors to various sections of our website and track visitor visits.

Our web servers automatically collect limited information about your device’s configuration and browsing activity when you visit our Site. This information includes the browser software that you use, the operating system of your device, the resolution of your device display, the speed of your Internet connection, the website that referred you to our site and/or the search terms you entered into a search engine to reach our site, etc.

These web based cookies and web logs do not contain or store any personally identifiable information. We use this aggregate information only to learn more about how visitors are using our website, and to help improve the organization and navigation of our website.



Central Pacific Bank’s Site is secure and encrypted for your protection. The information you provide to us online is protected by Secure Socket Layer (SSL) technology. SSL is the leading security protocol for transferring data on the Internet. This secure session helps protect the safety and confidentiality of your information when using our website.

Contact Information You Provide Us and How It’s Used

When you supply us with your postal or e-mail address or telephone number online, you are requesting that someone from CPB contact you regarding a product, service, issue, or an award that you win. We will never ask for personal and confidential information via e-mail.


Children Visiting CPB’s Site

We respect the privacy of children and comply with the practices established under the Children's Online Privacy Protection Act. We do not knowingly collect or retain personally identifiable information from children.

Links To, or From, CPB’s Site

We may provide links to non-Central Pacific Bank websites. If you proceed with these links that are not controlled by CPB, you should review their policies and terms for their sites. In most instances, CPB will notify the visitor that you are leaving our site to a non-CPB website. CPB is not responsible for information practices employed by websites linked to our web site. Generally, links to non-CPB web sites are provided solely as pointers to information on topics that may be useful to users of CPB’s Site.