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Maui Disaster Relief

Maui Disaster Relief

We would like to extend our deepest sympathies to those affected by the devastating fires on Maui. Our hearts break for everyone who has been impacted. From resources for disaster relief to CPB Foundation's $50,000 donation to the Hawaii Red Cross, we remain committed to looking after our valued employees and customers and we are working on efforts to support those in need.



Maui Community Savings Program



Helping Maui Rebuild

A savings account designed for those impacted

We can only begin to comprehend what the West Maui community has gone through. Finding a sense of normalcy will take time, but finding the right partner with the right resources can make all the difference.  

During our nearly 70-year history, Central Pacific Bank has offered guidance and financial support when the community needed it most. Our new savings program for those affected by the wildfires is one example of our commitment to helping our customers rebuild. This program not only offers convenient access and safety, but also offers a special savings rate of 3.25% Annual Percentage Yield (APY)1, allowing you to make the most of the funds you have received. 


Personal Banking

Residential Mortgage Loan Payment Deferral Programs

Call 866-397-5370 or email [email protected] for more information. 


Consumer (excluding lines of credit), Home Equity Line, Auto and Small Business Loan Payment Deferral Programs

Email [email protected] for more information.

New*Disaster Loan Program:

Our Natural Disaster Loan Program is designed to provide quick access to funds for those in need. Loans of up to $10,000 are available at special rates and with flexible terms. For more information, please contact us at 808-871-0505, or send an email to [email protected].

Maui Relief: When applying online, Must enter Code MFIRE23 & Provide explanation on how you were impacted by the fire in the notes section to qualify for this program.

Please reach out to our Maui Customer Cares Hotline where we can assist by gathering information from you over the phone and forwarding your request to our loan modification team for review.

Please reach out to our Maui Customer Cares Hotline where we can assist by gathering information from you over the phone and forwarding your request to our loan modification team to get the process started.

You may contact our mortgage service provider Dovenmuehle Mortgage. Email address: [email protected] (this is the preferred method) or call 866-397-5370.

Yes, we will be offering a Natural Disaster Loan for anyone negatively impacted by the Maui fires.

  • $1,000 - $10,000 Loan Amount
  • 24- and 48-month terms, fully amortizing
  • First payment due date is deferred up to 90 days
  • Rate Range 7.5% - 8.5%
  • Applications will be accepted online via bank or at a branch

Maui Relief: When applying online, Must enter Code MFIRE23 & Provide explanation on how you were impacted by the fire in the notes section to qualify for this program.


Business Banking

Commercial Loan and Commercial Real Estate Loan Payment Deferral Programs

Contact your relationship officer for more information.


Federal disaster loan programs, such as business physical disaster loans, economic injury disaster loans, and home disaster loans, are available through the Small Business Administration (SBA) at disasterloanassistance.sba.gov. All loans are subject to credit and other eligibility requirements. Call 800-659-2955 for more information.

U.S. Small Business Administration Resources

Disaster Loan Assistance
Federal Disaster Loans for Businesses, Private Nonprofits, Homeowners, and Renters

SBA Disaster Relief Webinar 

If your business has been impacted by the recent wildfires on Maui, join us to learn more about how to access much needed funding and resources available through the U.S. Small Business Administration (SBA).  Featuring Cynthia Cowell, SBA Public Information Officer of the Field Operations Center - West Office of Disaster Recovery and Resilience, this webinar will cover vital information about the SBA's disaster program.  There will also be a question and answer session at the end. 

Key topics include:

  • Information about the Presidential Declaration and what it means
  • Types of assistance available to individuals, businesses, non-profits, and other organizations
  • Limits and requirements for loans and aid
  • Process steps and deadlines to apply
  • Resources to find more information
  • Frequently Asked Questions
  • And more.


In partnership with 

SBA logo

Additional Resources

Additionally, FEMA disaster relief efforts include grants for temporary housing and home repairs, low interest loans to cover uninsured property losses, and programs to help individuals and business owners jumpstart their recovery. This can be found at www.disasterassistance.gov or by calling 800-621-3362 for further assistance.

If you are facing challenges with your credit card or require support, please reach out to ELAN cardmember support at 1-800-558-3424. Their dedicated team is equipped to provide guidance and address any concerns you may have.

We understand how important it is for you to access your funds during this time of crisis and we are committed to finding an alternate method of verifying your identity. Please reach out to our Maui Customer Cares Hotline for assistance.

We will need to make arrangements with locksmith and schedule a time for them to drill the lock.

We understand these are unprecedented times and we will be happy to review your account to see what can be done.


Introducing the CPB Maui Customer Care Hotline:  

We understand that these trying times require comprehensive support. For our valued customers on Maui who are in need of assistance, we have established the CPB Maui Customer Care Hotline at 808-871-0505. This dedicated hotline is designated to connect those in need with our knowledgeable customer support team who can provide essential guidance. Whether you’re seeking information about available services, emergency contacts or other vital resources, our hotline is here to help.


Supporting our Maui Community:  

In times like these, we are reminded of the strength of our community and our shared responsibility to support one another. If you're looking for ways to contribute, we encourage you to consider making a donation to reputable organizations that are actively providing aid to those affected by the fires. Your support, whether big or small, can make a significant difference.

We recently partnered with the Hawaii Bankers Association in the Aloha for Maui campaign. 100% of the funds collected at our branches will go to the Hawaii Community Foundation Maui Strong fund. Monetary donations are accepted at any CPB branch or online at the link below:



The number is 808-871-0505.

CPB’s Maui Customer Cares Hotline are:

  • Monday - Friday 8am - 6pm
  • Saturday/Sunday 9am - 1pm

Yes. Donations can be made to Hawaii Community Foundation to support those impacted by the disaster on Maui. Please reach out to our Customer Service Center at 808-544-0500 or visit a branch for assistance.

News and updates

CPB Lahaina branch to reopen with full-service Aug. 28, 2023

Central Pacific Bank (CPB) today announced the Lahaina Branch will reopen to serve the West Maui community on Monday, Aug. 28, 2023.

CPB announces efforts to help Maui community, updates Lahaina Branch status

Central Pacific Bank (CPB) is continuing to work on solutions to help people impacted by the Maui fires and today announces it will waive ATM and safe deposit box fees, expedite debit card and checkbook replacement, establish a hotline for Maui customers, and provides an update on the Lahaina facilities.

Hawaii Bankers Association member banks accepting monetary donations to support Maui relief efforts

The Hawaii Bankers Association (HBA) announced today it launched Aloha for Maui, a program accepting donations at any of its member branches statewide to provide assistance to the people, businesses and organizations impacted by the Maui wildfires.

CPB foundation donates $50,000 on behalf of Maui fire victims

The Central Pacific Bank Foundation is donating $50,000 to the Hawaii Red Cross to help victims of the devastating fires on Maui.

Beware of Fraud:

We urge everyone to exercise caution and be aware of potential scams, unsolicited communications, or requests for personal or financial information. We will never ask for your personal information under any circumstances and it is important to be aware of phishing attempts. If you encounter any suspicious activity or receive unsolicited offers, please reach out to our Customer Service Center at 808-544-0500. By staying informed and cautious, we can protect ourselves and our community from falling victim to fraudulent schemes.

We are all part of the same community, and together, we can help rebuild and support one another during these challenging times. As always, we are here to assist you in any way we can.


Please find a list of branches and ATMs on our locations page.

Effective 8/10/23, CPB has temporarily suspended the surcharge fee non-customers are assessed when using our ATM.

Yes, the bank will reimburse ATM transaction fees based on the following conditions:

  • Primary account owner has an address with a Maui zip code (96708 - Haiku, 96713 - Hana, 96732/96733 - Kahului, 96753 - Kihei, 96761/96767 - Lahaina, 96768 - Makawao, 96779 - Paia, 96784 - Puunene, 96788 - Pukalani, 96790 - Kula, 96793 – Wailuku)
  • Transaction fees were posted to checking or savings accounts
    • Fees related to CPB customers using non-CPB Domestic ATMs
      • ATM Surcharge Fee charged by the ATM owner
    • ATM Fee charged by CPB ($1 for inquiry, $3 for domestic withdrawal)
  • Reimbursement will be applied monthly based on statement cycle and will have a description of "Maui ATM Fee Reimbursement"