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Compromised Card FAQs

Compromised Card FAQs


Mastercard® has alerted us that a payment processor has experienced a card security breach. Although certain card data may have been exposed, it does not necessarily mean that data related to your card was taken. Nevertheless, we encourage you to closely monitor your account through online banking or your monthly statements and immediately report suspicious activity by calling our Customer Service Center at (808) 544-0500 or toll-free at 1-800-342-8422.

No, this incident affected cardholders at financial institutions and credit card companies nationwide.

Mastercard does not provide us with that information.

Yes. The payment processor is working with Mastercard and law enforcement to ensure no further information is exposed.

We have been assured that no cardholder Social Security Numbers, addresses, telephone numbers or personal identification numbers (PINs) were compromised. However, if you wish, you may order a free credit report at www.annualcreditreport.com.

Yes, you may request a new card by calling our Customer Service Center at (808) 544-0500 or toll-free at 1-800-342-8422. Your new card will have a new card number, and because Mastercard debit cards do not contain account information, your account number(s) will remain the same.

Yes, you will receive a new PIN separately several days after your new debit card. If you wish to have a PIN of your own choosing, visit any branch with your new card and proper ID. You may also change your PIN at a CPB ATM, but you will also need to know your current (new) PIN.

Unfortunately, once your old debit card is cancelled, any automatic payments you previously set up using your old card number cannot be processed. To reestablish your automatic payments, you will need to contact those merchants and provide them your new card number. We encourage you to review your account statements or online banking transaction history to help you identify all your automatic payments.

No. Although you share the same account, each debit card has its own unique card number. So if you request a new card, your joint accountholder will not automatically receive a new card. Joint accountholders will receive their own notification from us if their card data was compromised and can request a new card if they choose to do so.

With Mastercard’s Zero Liability Protection, you will not be held responsible for unauthorized transactions made with your Debit Mastercard for purchases in stores, over the telephone, online, or via a mobile device. See www.Mastercard.com/zeroliability or call 1-800-Mastercard (1-800-627-8372) for more information.