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Contactless Chip Card FAQs

Contactless Chip Card FAQs


Contactless cards utilize near field communication (NFC) technology to securely checkout payments by simply tapping your debit card on the terminal.

Contactless means you don’t have to insert or swipe your card into the payment terminal. For added security, contactless will only work within 1-2 inches from the terminal.

How to make a contactless payment

  1. At checkout, look for the contactless symbol 
  2. Tap your card on the terminal or hold your card 1-2 inches over the terminal
  3. Wait for a beep or green light
  4. Follow any instructions on the screen. (You may be asked to sign or enter your PIN)

Yes, your contactless card will still have the magnetic stripe and EMV chip for you to swipe or insert your debit card if needed.

Faster Checkouts:

A simple tap can make your checkout time faster and safer. You can also add your contactless debit card to your mobile wallet for an even faster checkout from your phone!

Greater security:

Contactless payment puts you in control and protects your data. Your card never leaves your hand, reducing the risk of loss or counterfeit, and each purchase is uniquely encrypted. You’re also protected against double billing, even if you accidentally tap twice.

You can use your contactless card at merchants that accept contactless payments. Just look for the universal contactless symbol at checkout! If they do not accept contactless payments yet, this card can be inserted or swiped at any merchant terminal that accepts Mastercard®. You can also continue to use your card for online payments, telephone payments, and at ATMs.

Contactless payment technology provides an extra level of convenience and preventative health precautions. Plus, all of our contactless cards have new card designs and you have the option to choose a design. Check out your nearest branch for more information!

The PIN for your new card is the same PIN as on your previous card. If you forgot your PIN, you may call 1-800-992-3808 to reset your PIN. You can also change your current PIN at your nearest Central Pacific Bank ATM or branch.

Yes, if you have automatic payments set up with merchants, such as utility bills and insurance payments, or use mobile wallet or shopping apps, please be sure to update your card information to avoid late payments or any inconvenience while shopping.

Depending on the merchant, you may have to enter your PIN after a contactless transaction.

For more details, visit any branch or contact our Customer Service Center.

Mastercard is a registered trademark.