Leaving Website Disclosure

This link will redirect you to a site that may have certain associated risks, including not being insured by federal deposit insurance.

To remain at our site, click BACK. To leave our site for the link you selected, click PROCEED.

Maui Disaster Relief

Maui Disaster Relief

News and updates


We would like to extend our deepest sympathies to those affected by the devastating fires on Maui. Our hearts break for everyone who has been impacted. From resources for disaster relief to CPB Foundation's $50,000 donation to the Hawaii Red Cross, we remain committed to looking after our valued employees and customers and we are working on efforts to support those in need.

Maui Community Savings Program



Helping Maui Rebuild

A savings account designed for those impacted

We can only begin to comprehend what the West Maui community has gone through. Finding a sense of normalcy will take time, but finding the right partner with the right resources can make all the difference.  

During our nearly 70-year history, Central Pacific Bank has offered guidance and financial support when the community needed it most. Our new savings program for those affected by the wildfires is one example of our commitment to helping our customers rebuild. This program not only offers convenient access and safety, but also offers a special savings rate of 3.25% Annual Percentage Yield (APY)1, allowing you to make the most of the funds you have received. 


Personal Banking

Residential Mortgage Loan Payment Deferral Programs

Call 866-397-5370 or email [email protected] for more information. 


Consumer (excluding lines of credit), Home Equity Line, Auto and Small Business Loan Payment Deferral Programs

Email [email protected] for more information.

Your financial needs are just as unique as you are. Get exceptional service and discover new opportunities with a bank that celebrates you.

Please reach out to our Maui Customer Cares Hotline where we can assist by gathering information from you over the phone and forwarding your request to our loan modification team for review.

Please reach out to our Maui Customer Cares Hotline where we can assist by gathering information from you over the phone and forwarding your request to our loan modification team to get the process started.

You may contact our mortgage service provider Dovenmuehle Mortgage. Email address: [email protected] (this is the preferred method) or call 866-397-5370.


Business Banking

Commercial Loan and Commercial Real Estate Loan Payment Deferral Programs

Contact your relationship officer for more information.


Federal disaster loan programs, such as business physical disaster loans, economic injury disaster loans, and home disaster loans, are available through the Small Business Administration (SBA) at disasterloanassistance.sba.gov. All loans are subject to credit and other eligibility requirements. Call 800-659-2955 for more information.

UPDATE: SBA 45-day Grace Period for Maui Resident and Business Disaster Loan Applications

The SBA has extended the deadline to submit applications for federal disaster loans until January 25, 2024. This includes property damage caused by Maui wildfires, and high winds that occurred between August 8 and September 30, 2023. Don't miss out on this 45-day grace period to apply for assistance beyond the original FEMA registration deadline. 

U.S. Small Business Administration Resources

Disaster Loan Assistance
Federal Disaster Loans for Businesses, Private Nonprofits, Homeowners, and Renters

SBA Disaster Relief Webinar 

If your business has been impacted by the recent wildfires on Maui, learn more about how to access much needed funding and resources available through the U.S. Small Business Administration (SBA).  Featuring Cynthia Cowell, SBA Public Information Officer of the Field Operations Center - West Office of Disaster Recovery and Resilience, this webinar covers vital information about the SBA's disaster program. 

Key topics include:

  • Information about the Presidential Declaration and what it means
  • Types of assistance available to individuals, businesses, non-profits, and other organizations
  • Limits and requirements for loans and aid
  • Process steps and deadlines to apply
  • Resources to find more information
  • Frequently Asked Questions
  • And more.


In partnership with 

SBA logo

Additional Resources

Additionally, FEMA disaster relief efforts include grants for temporary housing and home repairs, low interest loans to cover uninsured property losses, and programs to help individuals and business owners jumpstart their recovery. This can be found at www.disasterassistance.gov or by calling 800-621-3362 for further assistance.

If you are facing challenges with your credit card or require support, please reach out to ELAN cardmember support at 1-800-558-3424. Their dedicated team is equipped to provide guidance and address any concerns you may have.


Maui Business Bridge Grant Accepting Applications Now

This grant program is being offered by the State of Hawaii, County of Maui, Maui Economic Opportunity (MEO), and Maui Economic Development Board (MEDB). The purpose of this grant program is to support Maui-based businesses that have been directly or indirectly impacted by the August 8, 2023 Lahaina and Upcountry wildfires. 

For more information, view https://mauibusinessbridgegrants.org/

We understand how important it is for you to access your funds during this time of crisis and we are committed to finding an alternate method of verifying your identity. Please reach out to our Maui Customer Cares Hotline for assistance.

We will need to make arrangements with locksmith and schedule a time for them to drill the lock.

We understand these are unprecedented times and we will be happy to review your account to see what can be done.


Introducing the CPB Maui Customer Care Hotline:  

We understand that these trying times require comprehensive support. For our valued customers on Maui who are in need of assistance, we have established the CPB Maui Customer Care Hotline at 808-871-0505. This dedicated hotline is designated to connect those in need with our knowledgeable customer support team who can provide essential guidance. Whether you’re seeking information about available services, emergency contacts or other vital resources, our hotline is here to help.


Supporting our Maui Community:  

We recently partnered with the Hawaii Bankers Association in the Aloha for Maui campaign. 100% of the funds collected at our branches will go to the Hawaii Community Foundation Maui Strong fund. Monetary donations are accepted at any CPB branch or online at the link below:



The number is 808-871-0505.

CPB’s Maui Customer Cares Hotline are:

  • Monday - Friday 8am - 6pm
  • Saturday/Sunday 9am - 1pm

Yes. Donations can be made to Hawaii Community Foundation to support those impacted by the disaster on Maui. Please reach out to our Customer Service Center at 808-544-0500 or visit a branch for assistance.

Beware of Fraud:

We urge everyone to exercise caution and be aware of potential scams, unsolicited communications, or requests for personal or financial information. We will never ask for your personal information under any circumstances and it is important to be aware of phishing attempts. If you encounter any suspicious activity or receive unsolicited offers, please reach out to our Customer Service Center at 808-544-0500. By staying informed and cautious, we can protect ourselves and our community from falling victim to fraudulent schemes.

We are all part of the same community, and together, we can help rebuild and support one another during these challenging times. As always, we are here to assist you in any way we can.


Please find a list of branches and ATMs on our locations page.

Effective 8/10/23, CPB has temporarily suspended the surcharge fee non-customers are assessed when using our ATM.

Yes, the bank will reimburse ATM transaction fees based on the following conditions:

  • Primary account owner has an address with a Maui zip code (96708 - Haiku, 96713 - Hana, 96732/96733 - Kahului, 96753 - Kihei, 96761/96767 - Lahaina, 96768 - Makawao, 96779 - Paia, 96784 - Puunene, 96788 - Pukalani, 96790 - Kula, 96793 – Wailuku)
  • Transaction fees were posted to checking or savings accounts
    • Fees related to CPB customers using non-CPB Domestic ATMs
      • ATM Surcharge Fee charged by the ATM owner
    • ATM Fee charged by CPB ($1 for inquiry, $3 for domestic withdrawal)
  • Reimbursement will be applied monthly based on statement cycle and will have a description of "Maui ATM Fee Reimbursement"