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◄  Back to Search Results  |  February 15, 2024

Navigating Misleading Solicitations

Have you ever received a letter, email, or phone call that appeared to be from your bank, only to find out it was actually a misleading solicitation? These deceptive tactics are becoming increasingly common and can often leave consumers feeling confused and misinformed.

While these solicitations may not be illegal, they can still cause harm by leading customers astray and taking advantage of their trust in our institution. Here are a few tips on how you can identify and avoid falling prey to misleading solicitations:

  1. Check for authenticity: Before responding to any solicitation claiming to be from CPB, please verify its authenticity by contacting our Customer Center directly at 808-544-0500.
  2. Do not share personal information: We will never ask for sensitive personal information like account numbers, passwords or social security numbers through unsolicited communications. If any solicitation requests you to provide such details, it is highly likely a scam.
  3. Beware of urgent or time-sensitive offers: Misleading solicitations often use urgency as a tactic to pressure individuals into making hasty decisions. If you receive an offer with a strict deadline or limited availability, take time to research it before taking any action.
  4. Report suspicious activity: If you do receive a misleading solicitation claiming to be from CPB or suspect any fraudulent activity related to your accounts, please report it to us immediately. Your prompt communication can help us take necessary measures to protect your account and others from falling victim to such scams. 

Stay vigilant and be cautious of any misleading solicitations that may come your way. 

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