We have several measures in place to ensure that your account and data are protected. They include:
.Bank domain and industry level encryption
CPB uses the .BANK domain, which is only available to verified members of the banking community. To use the .BANK domain, CPB is required to uphold robust security technologies and practices resulting in a more secure location for your online services.
Encryption from your device and/or browser to our online and mobile banking platforms ensures the confidentiality of your transactions and sensitive. We use 256-bit encryption to guarantee that your data is protected with the highest level of security.
24x7 fraud monitoring
Automated systems and our dedicated Fraud team help to keep your accounts safe. Our fraud monitoring and detection systems are supported with specialized monitoring services focused on monetary transactions specific to External Transfers, Bill Pay, and Zelle.
Multiple layers of intrusion prevention and detection
Your accounts are kept safe behind multiple layers of protection including intrusion detection and preventions systems, web applications firewalls, and malware prevention systems that prevent cyberattacks against our mobile and online banking platforms.
In the event of an attack, our incident response teams are swiftly alerted to take action.
Risk-based, multi-factor and device authentication
Artificial intelligence systems help our Fraud team protect your CPB accounts from unauthorized access. Out-of-band authentication and other security controls are activated when performing certain account activities as well as when suspicious activity or fraudulent threats are suspected.
If unusual activity is detected on your account, a CPB team member will contact you by phone or email.
Regularly performed security testing
Regular testing is performed to ensure our security systems remain effective. Testing also detects and reduces vulnerabilities and threats to our online and mobile banking platforms, as well as our supporting technology systems.
Threat intelligence monitoring
We collaborate with threat intelligence organizations and practice preventing new cyber threats, which prepares our response teams and stakeholders in the event a perceived threat becomes reality.
Dedicated cybersecurity and fraud professionals
A team of security and fraud professionals are dedicated to the protection of your sensitive information and financial transactions.
Automated account lockout
When you reach a certain threshold of failed logins with the wrong username, password or out-of-band authentication, your access to digital banking will be locked.
To unlock your access, contact our Customer Service Center at 808-544-0500 or toll-free at 1-800-342-8422.